Troubleshooting and FAQs

Missing Presets

Help! Some of the presets are missing when I import them!

So, you’ve bought the JW presets 3 — Kodak Stock pack and they’re not importing properly? Missing Aerochrome, ColorPlus and couple of the Portra 400s?

Watch this video for a walkthrough of how to fix it.

Missing Presets in ACR

Help! Some of the presets are missing after I upgraded my version of Photoshop!

Make sure ‘Show Partially Compatible Presets’ is turned on if you’re using ACR on images that aren’t Raw files.

Importing into Photoshop

Help! I’m trying to import the presets into Photoshop and they’re greyed out!

Watch this video for a walkthrough of how to fix it.

MOGRT Error Message

Help! I’m trying to install the MOGRTs and I’m getting this error message:

The following Motion Graphics Templates are not compatible with this version of Premiere Pro.
Please update to the latest version of Premiere Pro in order to use these templates.

If you’re using the latest version of Premiere Pro and are getting this message, the most likely cause is that the files got corrupted during download. I don’t know why this happens sometimes, but it is easily fixed by simply downloading again.

If the problem persists after that, it may be that you have some firewall or antivirus software that is mistaking the ZIP file for something malicious and corrupting its contents. If this happens, contact me through the contact page, letting me know the email by which you downloaded the product with. I will then find your purchase and issue you with an alternative download link.

Reset Frame Option Missing

Help! The Reset Frame preset is missing/isn’t working anymore!

Yes. Adobe changed its masking feature in Lightroom and as a result, it is no longer possible to have a Reset Frame preset. Instead, open your Masks panel and there you will see your frame. Select and delete as desired.

Can I Use These for Commercial Projects?

Yes. You can use the Presets, LUTs, MOGRTs, Overlays, and Sound files for personal or commercial work. You don’t need to credit me. Although if you want to, please feel free.

Can I Have The Presets as DNGs?

No. Unfortunately my presets are too complex to work in this way. A lot of them use colour profiles that also need to be installed for the presets to work. Also, Lightroom CC and the Lightroom mobile app have a limited set of user controls, but can support presets that utilise features not found in these stripped-back versions (eg the calibration controls). This means that the presets apply effects that cannot be copied over with DNG files.

In order to install the presets in the mobile app, you MUST have a Creative Cloud subscription and access to the desktop version of Lightroom CC. Install the presets in this app whilst being signed in, and the presets and profiles will sync to your mobile app.

I Accidentally Bought it Twice. Can I Get a Refund?

While there is a no-refunds policy for digital downloads, I will refund accidental duplicate purchases in most cases. However, as I get charged a transaction fee (not to mention the additional admin work), I will deduct the transaction fee from the refund so I’m not out-of-pocket.

I Accidentally Deleted My Product. Can I Get a New Download Link?

At the moment, I usually do this. However, this is becoming a daily occurrence and the amount of time it’s taking me to find all the old transactions and reissue downloads is becoming a problem. A lot of the time this involves a lot of back and forth over email before the customer realises that they purchased it under an old email address. Anyway… it’s time consuming. So at some point I’m going to stop offering this as a service.

Bottom line: Please back up your files.